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Firm Overview

Retail Advisory

“Talent hits a target no one else can hit. Genius hits a target no one else can see.”

(Arthur Schopenhauer)

“Our Edge”

We have a solid track record in the luxury and affordable luxury industry,

with over 70 successful turn-key retail projects

delivered for leading international brands.

Thanks to deep and long-standing relationships with all major players in the sector,

Bollard Lewis is ideally positioned to:

Involve brands in the development of large-scale retail formats (“big-box”), with credibility and authority.

Support free-standing store chains in optimizing territorial presence and strengthening the alignment between distribution, brand positioning, and identity.

The Retail industry Moves Fast

To stay competitive, it is essential to adopt flexible, omnichannel strategies that can scale up or down in response to evolving consumer preferences — enabling data-driven, hyper-personalized shopping experiences. Success depends on understanding shifting habits and rising expectations, and embracing the mindset that forward-thinking leaders need to maintain a true competitive edge.

Bollard Lewis

Masters

All Retail Formats

BL provides its clients with an overview of the current retail environment. Most importantly, BL retail experts deep-dive into three pivotal themes:

The imperative for unified commerce to meet rising customer expectations,
the convergence of digital and physical retail
the transformative impact of AI in the retail environment.

It also presents retailers' challenges and offers potential solutions to turn them into opportunities.

“Big-box” Retail Formats

Creation from scratch, repositioning, or complete revamping — always under a turn-key approach.

Big-box retailers face a critical challenge: delivering a fresh, compelling concept while maintaining format consistency.
Bollard Lewis supports its clients with a structured, results-proven methodology built around a clearly defined work package.

Our four-step process ensures clarity, speed, and strategic focus at every stage: Investigate. Incubate. Iterate. Ignite.

“Free-standing Store Chains”

Strategic planning for new openings, restructurings, rationalizations, and closures — managed organically and with long-term perspective.

We support brick-and-mortar retailers facing the complex challenge of aligning their store networks with rising customer expectations,

while restoring long-term profitability. The only effective response to this challenge is

a full transformation of the retail strategy — one that redefines footprint, performance, and brand coherence across every location.

“The Areas of Impact”

Our retail advisory work focuses on the critical areas that retail businesses must address to improve performance, streamline operations, and accelerate growth.

Every intervention is carefully tailored to meet the specific needs and objectives of each client — because in retail, one size never fits all.

“Some say …

shopping is better than a psychiatrist”

1. Strategic Retail Positioning

2. Business Model Innovation

3. Customer Experience and Engagement

4. Omnichannel Strategy

5. Retail Technology and Digital Transformation

6. Supply Chain Optimization

7. Product and Assortment Management

8. Store Operations and Layout

9. Retail Marketing and Brand Strategy

10. Pricing and Revenue Management

11. Market Entry and Geographic Expansion

12. Retail Analytics and Performance Metrics

13. Sustainability and Corporate Social Responsibility (CSR)

14. Alignment store design with brand identity to enhance customer perception

15. Retail Financing and Investment Strategy

16. Mergers & Acquisitions (M&A) Advisory

17. Change Management and Organizational Transformation

18. Talent Management and Workforce Optimization

19. Retail Risk Management and Compliance

20. E-commerce and Digital Sales Strategy

21. Loyalty Programs and Retention Strategies

22. Retail Franchise and Licensing Advisory

23. Crisis Management and Business Continuity

24. Customer-Centric Innovation

25. International Retail Strategy

These areas of impact represent, by way of example, the broad range of services that Bollard Lewis provides to help retail businesses optimize their operations, adapt to market changes, and achieve long-term success in a competitive environment.